CX Strategist
The Customer Experience (CX) Strategist will shape the blueprint of the CX for our clients.
DEPARTMENT
Growth & Customer Success
LOCATION
Mumbai
type
Full Time
experience
4-8
We are a strategic design consultancy based in Mumbai working with global CXOs who recognise that good design is good for business. Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists. We are known for our deep work and would like to think of ourselves as designers focused on business outcomes. Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams.
We are looking for clear thinkers who are not afraid of challenging design norms & industry benchmarks.
We are trusted as design partners by global clients:
Roles & Responsibilities:
- An appreciation of the business and organization context, understand the big picture before zooming into CX challenges.
- Engage with CXOs to understand their vision and translate it into an actionable strategy.
- Colloborate with stakeholders in Business, Product, Design & Technology leaders in the client organization to shape their CX Blueprint.
- Conduct research and draw insights that lead to actionable ideas and interventions for the CX Design team.
- Conduct workshops to get diverse points of view on the table and translate the same into a meaningful brief for the Product / Experience Design teams at HumanX.
- Focus on shaping behaviour change that leads to measurable impact for the client.
- This a consulting role which requires an appreciation of big picture thinking along with shaping exact CX interventions that lead to a measurable lift in KPIs.
Candidate Profile:
- 4-8 years of work experience in CX, Customer Journey, Customer Blueprinting or Human Centered Design in a consulting role.
- Knowledge and implementation of core CX principles, including customer research, strategy, vision, design, development, testing, and associated management practices.
- Excellent organizational, verbal, presentation/facilitation and written communication skills.
- Ability to work independently and with a team consisting of executives, project stakeholders and project team members.
